Making a Phone Call dalam Bahasa Inggris

A.   Tata Cara Telephoning dalam Bahasa Inggris

Dalam percakapan melalui telepon dengan menggunakan bahasa Inggris yang perlu diperhatikan secara umum adalah kesopanan dan kesantunan penelpon. Secara ringkas beberapa tata cara melakukan panggilan telepon yang baik dalam bahasa Inggris adalah sebagai berikut:

1.      Speak clearly

2.   Use the company's preferred greeting, if there is one. If not, state the name of the business

3.   Be polite and responsive, giving the caller your full attention. Remember that at that moment, you're the company's representative.

4.      Be as helpful as possible, even if it's not exactly your job to answer the phone.

5.      Learn how to use the phone's features smoothly.

6.     Ask permission first if you must put the caller on hold: "Would you mind holding for 1 minute?"

7.      Don't forget the caller is waiting. Ask them periodically if they'd like to continue to hold, call back or leave a message.

8.      Transfer the caller to someone who can help, if you can't.

9.      Take a good message, if applicable, and pass it on to the recipient.

10.   Thank the caller.

B.   Ekspresi Kalimat dalam Percakapan Telepon

Sebagai langkah awal dalam mempelajari percakapan telepon ini silahkan dipelajari beberapa ekspresi atau kalimat yang dapat digunakan dalam percakapan telepon dibawah ini lengkap dengan terjemahannya dalam bahasa Indonesia.

When you are a caller                  

·         Hello?

·         Is that Money?

·         Can I speak to Money?

·         May I speak to Money?

Bila Anda penelepon

·         Halo?

·         Apakah itu Money?

·         Dapatkah saya berbicara dengan Money?

·         Bisa bicara dengan Money?

When you are a receiver

·         This is Money speaking, who’s that?

·         Who’s speaking please?

·         Who’s calling please?

Bila Anda adalah penerima telepon

·         Ini Money, siapa ini?

·         Siapa ini ?

·         Siapa nih?

When you ask the caller to wait

·         One moment please.

·         Just a minute please.

·         Hold on please.

·         Hang on please

Ketika Anda meminta penelepon untuk menunggu

·         Tunggu bentar.

·         Silakan Tunggu sebentar .

·         Tunggu silahkan.

When you ask the caller to leave messages

·         Can you leave the message?

·         Can I take your message?

·         Would you like to leave a message?

·         Would you like him/her to call you back?

Ketika Anda meminta penelepon untuk meninggalkan pesan

·         Dapatkah Anda meninggalkan pesan?

·         Dapatkah saya mengambil pesan Anda?

·         Apakah Anda ingin meninggalkan pesan?

·         Apakah Anda ingin dia untuk menelepon Anda kembali?

When calling the wrong number

·         I’m afraid you got the wrong number

·         Sorry, I think you reach the wrong number

·         When finish talking

·         Nice talking to you

·         Talk to you later

Ketika menelepon nomor yang salah

·         Aku khawatir kau salah nomor

·         Maaf, saya pikir Anda pencet nomer yang salah

·         Ketika selesai berbicara

·         Senang berbicara dengan Anda

·         Sampai nanti

Here are the scripts with some explanations:

Informal Call:

A: Hello.

B: Hey is Sasha there?

A: Uh, yeah. Who’s this?

B: It’s Pip.

A: Hang on just a second (wait a minute), Pip… Sasha, phone’s for you.

C: Who is it?

A: It’s Pip.

C: Hey, what’s up (slang way to say “What are you doing?”)

B: Nothing. Just chillin‘ (relaxing) at home. How bout you?

C:  Just hanging out.

B: You wanna grab a bite (go out for food)?

C: Sure, what were you thinking?

B: Let’s just go out and find something. I’m down for whatever (I’ll eat anything).

C: Sounds good… I’m starving (really hungry).

B: Meet ya down there in ten (minutes)?

C: Cool see ya then .

B: Later.

Formal Call:

A: Good afternoon, this is Rachel. How may I help you?

B: Hello. Is Mr. Savinov available?

A: May I ask who’s calling?

B: My name is Mr. Wilson. I’m calling in regards to our meeting this week.

A: Would you mind holding for a minute, Mr. Wilson?

B: Not at all.

A: Thanks so much.

C: Hello.

A: Mr. Savinov, you have a phone call from a Mr. Wilson about a meeting this week.

C: Great. Put him through (transfer the call to me). Hello, Mr. Wilson. What can I do for                you?

B: Hi, Mr. Savinov. I was just calling to confirm the details of our meeting. What’s a good time            for you?

A: Well I’m pretty swamped (very busy) tomorrow. How about 10 o’clock on Friday?

B: I may not be able to make it at ten. Would 10:30 be OK?

A: Sure that works for me. I’ll pencil you in (put you on my schedule) for 10:30 on Friday.

B: Great. I’m looking forward to it. See you soon.

A: Sure… thanks for calling. Take care (have a nice day).